Frequently Asked Questions

Everything you need to know about your Voo Store experience.

What is your shipping policy?

We offer worldwide shipping via premium couriers. Orders are typically processed within 24-48 hours, and delivery times vary from 2 to 7 business days depending on your location.

How do I return an item?

You can return any unworn, unwashed items with original tags within 14 days of delivery. Please visit our returns portal to generate a prepaid shipping label.

Are the products on Voo Store authentic?

Yes, we guarantee the 100% authenticity of every item we sell. We work directly with designers and authorized distributors to ensure the highest standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.

Can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

How do I know which size to choose?

Each product page features a detailed size guide. Since sizing varies between designers, we also provide specific fit notes (e.g., 'runs large' or 'slim fit') to help you decide.